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Black screen - app crashed

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Post  THXMAY Thu 19 Jun 2014 - 11:26

hi,

This new app is beautiful but since I downloaded it, the game stopped abruptly on the map It blocks my phone  with a black screen... I sent several reports each time the app crashed. Yesterday I had to restart my phone repeatedly while i bought a reunification booster which i used for only 20min.

It damages the experience of the game because nobody likes that, it's not good for the health of my phone

I hope that you can solve this problem.

Have a nice day Smile
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THXMAY
Gangster
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Messages : 57
Date d'inscription : 2014-06-19
Age : 37
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Post  Jewelliship Thu 19 Jun 2014 - 12:28

I have the same problem since few days you can't imagine how it's difficult to wait till it work and see other ppl played and destroy what you did . We lost so many points and we can do nothin for that
Jewelliship
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Gangster
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http://mllejewell.wix.com/mllejewell

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Post  chechu Thu 19 Jun 2014 - 12:48

Hey guys,

The CD team is looking closely at fix and is trying to fix it ASAP. It became I believe P1.

Can you please try this and tell me if it somehow improve your experience:
Each time you are on home menu, wait 5 seconds before going to the map.

of course this does not fix the issue but is a good workaround in the meantime the devs come up with a solution.
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Post  Al_Capone Thu 19 Jun 2014 - 12:54

We are currently working on this issue, to fix it as soon as possible !
In the meantime, cleaning the applicatino cache temporary solves the problem.

Thanks for your patience =)
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Post  THXMAY Thu 19 Jun 2014 - 12:56

hooo I'm not the only one xoxo
jewell i sent a e-mail and they told they worked on this problem..
Wink
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THXMAY
Gangster
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